SUPPORT HOURS: 24/7 for Enterprise | Mon-Fri 9AM-6PM EST for Starter & Growth
Average Response Time: 2 Hours

Get in Touch
We're Here to Help

Whether you're exploring G8KEPR, need technical support, or want to discuss enterprise requirements, our team is ready to assist you.

How Can We Help You?

Choose the right team for your inquiry to get the fastest, most accurate response

Sales Inquiries

Learn how G8KEPR can secure your APIs

sales@gatekeeper.io
2-hour response time

Technical Support

Get help with your deployment

support@gatekeeper.io
24-hour SLA (Starter)

Security Issues

Report vulnerabilities or security concerns

security@gatekeeper.io
Immediate escalation

Partnerships

Explore partnership opportunities

partners@gatekeeper.io
48-hour response time

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Enterprise Support

Need 24/7 dedicated support, custom SLAs, or on-premise deployment? Our enterprise team can help.

View Enterprise Plans

Schedule a Demo

See G8KEPR in action with a personalized demo from our team.

Live Chat Support

Get instant answers from our support team.

Available nowMon-Fri 9AM-6PM EST

Response Time SLAs

Security Issues1 hour
Sales Inquiries2 hours
Technical Support24 hours
Partnerships48 hours

Our Offices

G8KEPR is headquartered in San Francisco with a dedicated presence in Washington, DC for government and compliance clients.

San Francisco, CA

123 Market Street, Suite 500

San Francisco, CA 94105

United States

+1 (415) 555-0100
PST (UTC-8)

Washington, DC

1776 K Street NW, Suite 200

Washington, DC 20006

United States

+1 (202) 555-0200
EST (UTC-5)

Common Questions

What is your typical response time?

Sales inquiries: 2 hours. Technical support: 24 hours (Starter/Growth), 4 hours (Enterprise). Security issues: Immediate escalation.

Do you offer product demos?

Yes! Schedule a personalized demo with our team to see G8KEPR in action and discuss your specific security requirements.

Can I talk to a security engineer?

Enterprise customers get direct access to our security engineering team. Starter/Growth customers can request a consultation through support.

How do I report a security vulnerability?

Email security@gatekeeper.io with details. We follow responsible disclosure practices and respond within 1 hour.

Do you have 24/7 support?

Yes, 24/7 dedicated support is included with Enterprise plans. Starter and Growth plans have Mon-Fri 9AM-6PM EST coverage.

Can I schedule a call with your team?

Absolutely! Use our calendar booking tool or email sales@gatekeeper.io to schedule a time that works for you.

Prefer to Get Started Right Away?

Sign up for a free 14-day trial and explore G8KEPR on your own time. No credit card required.